Customer support often goes beyond the initial troubleshooting. When 1st and 2nd Line support reach their limits, even more specialised assistance can be provided by CatapultK, to help resolve and fix the more complex reported issues. Our team of highly-skilled professionals possess in-depth knowledge of Kantata’s inner workings. They can delve into intricate details, analyse root causes, and develop innovative solutions. For complex issues with specific software bugs and error messages, escalation to Kantata’s support might be necessary. This will be determined by the team who will work through those more complex issues with customers.