Kantata 1st and or 2nd Line Support
CatapultK provides customers with a dedicated team offering Kantata 1st and 2nd Line Support. This team serves as the initial point of contact, delivering swift responses to user incidents, answering questions, and managing escalations when necessary. Our team has a broad knowledge base covering common queries and resolutions. They troubleshoot basic issues, address frequently asked questions (FAQs), and provide initial guidance using proven solutions and established troubleshooting techniques.
For issues requiring further technical expertise, they are escalated to our 2nd Line support team, which specialises in providing deeper, more advanced knowledge of the Kantata product.
The 2nd Line support team at CatapultK addresses intricate issues requiring advanced troubleshooting and analysis. They diagnose root causes, establish remedies, and may involve functional consultants if needed.
Our goal is to resolve complex problems efficiently, often working directly with customers over multiple interactions to ensure thorough resolution and enhanced system performance.
CatapultK delivers expert Kantata 1st and 2nd Line Support to ensure your system runs smoothly. Our first-line support team is your initial contact. They quickly resolve user incidents, answer questions, and handle basic issues with effective solutions. For more complex problems, we escalate them to our 2nd Line support team. This team provides advanced technical expertise. They tackle intricate challenges by analyzing root causes and developing detailed resolutions. The 2nd Line team diagnoses issues, implements remedies, and consults with functional experts if needed. Our approach guarantees efficient resolution for all issues, from routine queries to complex problems. By choosing CatapultK, you gain access to a dedicated team focused on improving your Kantata system’s performance and reliability through tailored support that evolves with your needs